Shipping Information

At Island Roots, we’re committed to getting your order to you quickly, discreetly, and securely.

Processing Times

• Orders are processed Monday through Friday during normal business hours.
• Orders placed after 3:00 PM EST or on weekends/holidays will be processed the next business day.
• Most orders ship within 1 business day.

Shipping Methods

We currently offer the following shipping options within the United States:

• Free Shipping (2–8 business days)
• Standard (2–6 business days)
• USPS Priority Mail Express (1–5 business days)
• UPS Ground (2–5 business days)

Shipping method is selected at checkout based on your location and order size.

free shipping applies once the final cart total reaches $60 or more. This is based on the total after any discounts, promo codes, or rewards are applied.

Discreet Packaging

All orders are shipped in plain, odor-proof, tamper-evident packaging with no reference to cannabis or Island Roots on the exterior.

Tracking

You’ll receive a tracking number via email as soon as your order ships. Please allow up to 24 hours for the tracking information to update.

Shipping Rates

Shipping costs are calculated at checkout based on weight, location, and service selected. Orders over a certain amount may qualify for free shipping promotions—check our website banner or weekly deals for current offers.

Delays & Issues

We are not responsible for carrier delays once the package is in transit. However, if your package is delayed or missing, please reach out—we’ll work with the carrier and ensure a fair resolution.